Understanding the driving forces and characteristics of knowledge economy provides motivation for the organization to be serious about knowledge management. After all, if nothing but knowledge can sustain competitiveness, where is the room for putting off activities of knowledge accumulation and knowledge application?
It's clear that smart product and service impress customers. It's also clear that smart products and services are only delivered by smart people through smart business process and smart management. It's less clear, however, how to create a smart organization that is characterized by extraordinary value-creating power. The field of knowledge management represents an attempt to systematically deal with this challenge.
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